PokerEV

Support

A question, a chart that looks wrong, a bug or a billing problem: write to us. Every message is read by the developer.

Contact

support@pokerev.pro

Email support

We aim to reply within two working days. For a chart or a bug, the quickest route is Report an issue in the app: it fills in the details for you.

Developer: Igor Mikheev

Questions

How do I restore my purchase?

In PokerEV, tap the gear on Today to open Settings › Subscription, then tap Restore purchases. The same button is at the bottom of the Pro screen.

Make sure the iPhone is signed in to the App Store with the Apple Account you bought Pro with. Restoring is free and never charges you again.

How do I cancel my subscription?

Subscriptions are managed by Apple, so we cannot cancel one for you. On your iPhone:

  • open the Settings app, tap your name, then Subscriptions;
  • tap the PokerEV subscription, then Cancel Subscription (you may need to scroll down).

While you have Pro, PokerEV also has a shortcut: Settings › Subscription › Manage in App Store.

Cancel at least 24 hours before the current period ends to avoid the next charge. Pro stays on until the end of the period you have paid for. Apple’s guide: Cancel a subscription from Apple.

Can I get a refund?

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com, or see Apple’s guide: Request a refund.

How do I redeem a code?

If you have a PokerEV offer code, open the App Store app, tap your account picture at the top of the screen, then tap Redeem Gift Card or Code and enter the code.

You can also do it inside PokerEV: Settings › Subscription › Redeem code opens the same Apple screen.

If we sent you a redemption link, just open it on your iPhone.

What does Free include, and what does Pro add?

Free includes:

  • 10 spots a day;
  • every opening chart (first in), at every position and stack depth;
  • one 20-hand table session a week;
  • Leaks, with what each leak costs you in big blinds per 100 hands;
  • progress, the hand log, the weekly report, your streak and reminders.

Pro adds:

  • the full daily queue, at 10, 30 or 60 hands a day;
  • leak drills and blind checks;
  • drilling any chart;
  • every chart in Ranges, including the ones for facing an open, a limp, a raise or a 3-bet;
  • a table session whenever you like.

Pro is a monthly or yearly subscription. The price in your currency is shown in the app before you buy.

What is the free week of Pro? Will I be charged?

New players start with 7 days of Pro, free. It is not an App Store trial: you enter no payment details, no subscription starts, and nothing renews or is charged.

When the week ends, PokerEV switches to Free by itself, and your progress stays. You can choose a plan at any time in Settings › Subscription › See Pro.

Where is my progress stored? Can I move it to a new iPhone?

Your progress is stored only on your iPhone. PokerEV has no account and no cloud sync, so progress is not shared between devices.

It is part of your iPhone’s own backup (iCloud Backup or a backup on your computer), so restoring that backup on a new iPhone brings it along. Deleting the app deletes your progress, and we have no copy to restore it from.

Details: Privacy Policy.

How do I report a wrong chart or a bug?

Tap Report an issue, either under the explanation on an answer’s review or in Settings › Help. It opens an email draft with the spot’s details, the app version and your iPhone model. You can read and edit everything before you send it, and nothing is sent unless you press Send.

No mail app on your iPhone? Write to support@pokerev.pro from anywhere.

How do I change or turn off the daily reminder?

In PokerEV, go to Settings › Daily reminder to change the time or switch it off. If reminders do not arrive, check that notifications are allowed in the iPhone’s Settings › Notifications › PokerEV.

Is this real-money poker?

No. PokerEV is a study tool. There is no real money and no betting, nothing to buy with chips, and nothing to win or cash out. The stack in the app is a practice score in big blinds, with free rebuys.

PokerEV does not connect to any poker site or app and is not meant to be used while you play.

What do I need to run it?

An iPhone with iOS 17 or later. The app is in English. It works offline; you only need an internet connection to see Pro prices, buy, restore or redeem a code.